Practical help when the roof cannot wait
Available day and night
You can call us 24 hours a day about active leaks and storm damage.
Risk assessed first
We focus first on loose materials, water entry and unsafe internal areas.
Temporary means temporary
We follow short-term protection with a properly assessed permanent repair.
First steps when water is coming in
An active leak, displaced covering or storm-damaged roof needs a calm assessment, not guesswork from underneath. We start with the immediate risk, the likely entry point and the steps needed to make the area safer and more weather-resistant. Water can travel along timber or membranes before showing on a ceiling, so the wet patch isn't always below the fault. Tell us when the problem began, which rooms are affected and what you can see outside. Ground-level photographs can help, but don't climb up to get them.
Temporary protection followed by a lasting repair
Bad weather or unsafe access can prevent a permanent repair during the first visit. In that case, we may use suitable temporary protection to reduce further water entry until the roof can be properly opened and repaired. We then scope the lasting work around the actual damage, including coverings, flashings, roof edges or supporting timber where needed. Keep clear of bulging ceilings, fallen materials and wet electrical fittings while arranging help. Safety comes before saving the wallpaper.
Frequently asked questions
What should we tell you during an emergency call?
Tell us when the leak started, where water is appearing and whether you can see loose or missing materials. Mention storm damage and affected electrics. Safe ground-level photographs can help us understand the likely access and repair needs.
What should we do while waiting for roof help?
Keep people away from damaged ceilings, fallen debris and wet electrical fittings. Don't climb onto the roof or use ladders in poor weather. If safe, move belongings away from drips and place a container beneath minor water entry.
Will the first visit always produce a permanent repair?
Not always. High winds, heavy rain, darkness or unstable materials can make full work unsafe. We may first reduce the immediate risk and protect the opening, then return for a lasting repair when proper access and suitable conditions are available.